Welcome Desk

The Welcome Desk is pleased to help incoming international students with the different administrative procedures as: Learning Agreements, certificates of arrival and leaving, documents for enrolment, information on foreign degrees, etc

For information please write to: [email protected]

Online reception

The reception by videoconference is scheduled on Friday, from 9:30 to 12:30 (by appointment sending a mail to [email protected] ). This service is specially offered to tackle individual issues with the administrative officer in charge of the process.

Reception on campus

The reception on campus is scheduled on Wednesday, from 9:30 to 12:30 - counter 5 Ed. U17 - IPAZIA (by appointment using the following link and selecting “International Helpdesk”). This service is specifically designed for managing paper documents.

The Welcome Team will help you with: 

  • Arrival and departure forms 
  • Learning Agreement
  • Amendments to the Learning Agreement

Phone reception

Assistance on the phone is scheduled only on Tuesday, from 14:30 to 16:00 and on Thursday, from 11:00 to 12:30 calling the number +390264486899. Only general information is offered on the phone.


The University of Milano-Bicocca has developed a welcoming program called Bicocca University Angels, which helps international students with all the administrative procedures to be done at the beginning of the mobility or enrolment through other students. You can contact your university angel at [email protected] or upon opening hours at the help desk.


Only for Economics students

The Economics and Statistics Erasmus team will assist you on all teaching procedures (choosing the courses, understanding timetables, etc) and signature of your learning agreement. You can contact them to [email protected] or meet them in Building U7, 4th Floor, Room 4057 on opening hours.